Three contractors earn 13th straight Pulse Award

Pulse of the City News recognized Maynard Roofing Company, Cool R Us, Inc. A/C & Heating, and Katz Builders, Inc. with their 13th consecutive customer satisfaction award. The honors highlight long-term service performance in roofing, HVAC and homebuilding across Massachusetts, Florida and Texas.

Why it matters: - The awards signal sustained customer satisfaction over more than a decade, not just a short-term performance spike. - Pulse of the City News uses annual ratings and long-running performance data to identify contractors that consistently deliver quality service. - The recognition can help homeowners and businesses narrow choices in crowded roofing, HVAC and remodeling markets.

What happened: - Pulse of the City News honored three contractors with their 13th consecutive Pulse Award for customer service. - Maynard Roofing Company in Taunton, Massachusetts, received its 13th straight award. - Cool R Us, Inc. A/C & Heating in Jacksonville, Florida, received its 13th straight award. - Katz Builders, Inc. in Austin, Texas, received its 13th straight award. - The awards were announced Aug. 5, 2026.

The details: - Maynard Roofing Company has served the Taunton area since 1984. - The roofing contractor handles residential and commercial work. - Maynard Roofing specializes in hand nailing and also performs installation, repair and replacement work. - The company says it uses precautions to protect customer property and uses high-quality equipment and materials. - Cool R Us is a family-operated HVAC company. - The Jacksonville company offers preventive maintenance, repairs, emergency service and installation. - Cool R Us says its team members are certified and highly trained. - Katz Builders has built and remodeled homes in Austin since 1984. - The firm operates as a design-build company. - Katz Builders coordinates interior design, architecture and engineering in house. - The company handles custom homes, additions and complete renovations. - Katz Builders focuses on sustainable, high-performing homes that are easy to maintain and built for long-term value. - Pulse of the City News says the Pulse Award is based on ongoing performance information compiled since 2009. - The award is reserved for companies earning 4- or 5-star ratings. - Pulse of the City News and The Stirling Center are based in Lapeer, Michigan. - More information is available from Pulse of the City News. - Maynard Roofing's award page is here. - Cool R Us' award page is here. - Katz Builders' award page is here.

Between the lines: - A 13-year streak suggests the award is meant to measure consistency across multiple cycles, not a single standout project. - Pulse's use of historical performance data and annual ratings gives the award more weight than a one-time customer review score. - The company is positioning customer experience as a core differentiator in construction and real estate services.

What's next: - The three contractors can continue using the recognition as a signal of trust and service quality. - Pulse of the City News and The Stirling Center are likely to keep promoting customer-first practices through awards and training resources. - Contractors seeking similar recognition will need to maintain top ratings over time, not just during one review period.

The bottom line: - Long-term customer service, not just technical skill, is what earned these three contractors their latest Pulse Award milestones.